Shipping & Returns
Last updated: October 15, 2026
Shipping policy
At Magnet, we understand the importance of timely and reliable shipping. Here is everything you need to know about how your order gets from us to you.
Where we ship
We currently ship to addresses within the United States. We do not ship internationally at this time.
Shipping rates
- Orders under $75: flat rate of $6.
- Orders of $75 or more: free standard shipping.
The free shipping threshold is based on your order subtotal after discounts and before taxes. Your shipping cost is always shown at checkout before you pay.
Processing time
Orders are processed within 2 to 3 business days, excluding weekends and holidays. During peak seasons, product launches or promotional periods, processing may take a little longer.
Delivery time
Delivery time depends on the shipping method you choose and your destination. Once your order leaves us, delivery is handled by the carrier. Weather, carrier delays and other circumstances outside our control can affect delivery times, and we are not able to guarantee a specific delivery date.
Order tracking
As soon as your order ships, you will receive a confirmation email with a tracking number. Tracking can take up to 24 hours to update after you receive it.
Change of address
If you need to change your shipping address after placing an order, contact us as soon as possible at support@magnethygiene.com. We will do our best to update it while your order is still with us, but once it has shipped, we can no longer make changes. Please double check your address at checkout. We are not responsible for orders delivered to an incorrect address provided at checkout.
Lost, stolen or damaged packages
If your tracking shows delivered but you can't find your package, please check around your property and with neighbors, and allow 24 hours in case the carrier marked it early. If it still hasn't turned up, email us within 7 days of the delivery date and we will work with the carrier to find a solution.
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the damage, and we will make it right.
Subscription orders
Subscription orders ship automatically on the schedule you choose and follow the same processing times and shipping rates as one-time orders.
Contact us
Questions about shipping? Email us at support@magnethygiene.com and we will get back to you within one business day.
Return policy
We want you to love your Magnet products. If something isn't right, here is how returns work.
Return window
You have 30 days from the date your order is delivered to request a return.
Eligibility
To be eligible for a return, items must be:
- Unused and in their original condition.
- Complete, with all parts and accessories included.
- In their original packaging whenever possible.
For hygiene reasons, used razors, used blades and opened shave cream or balm cannot be returned unless they arrived damaged or defective.
How to start a return
Email us at support@magnethygiene.com with:
- Your order number.
- A brief reason for the return.
- How we can improve.
Once your return is approved, we will email you the return instructions and the address to ship it to. Please don't send items back before you hear from us.
Return shipping
You are responsible for the cost of return shipping, unless the return is because of a defect, damage or an incorrect item on our end. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will email you to let you know whether it has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.
Original shipping fees are non-refundable.
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
Return denial
Magnet Hygiene LLC reserves the right to refuse returns that don't meet the guidelines above. Items returned after the 30-day return window may be declined. Returns sent to any address other than the one we provide by email will not be accepted.
Order cancellation
Our team prepares orders quickly, sometimes within a few hours of purchase, so we can't always guarantee a cancellation. If you need to cancel, contact us as soon as possible at support@magnethygiene.com. If your order hasn't left our warehouse yet, we will do our best to cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Subscriptions
You can skip, pause or cancel your subscription anytime from your account before your next renewal. Subscription orders that have already been processed or shipped follow this return policy.
Contact us
Questions about a return? Email us at support@magnethygiene.com and we will get back to you within one business day.
